Legal

Terms and Conditions

BODYFIX — Chamber of Commerce 85741485 | Last updated: 20 October 2026

1. Business details

Trading name: BODYFIX
Legal form: sole proprietorship
Owner: Agnieszka Kadula
Chamber of Commerce number: 85741485
Main location (reception): Legmeerplein 7H, 1058 NJ Amsterdam
Second treatment location: Haarlemmermeerstraat 115H, 1058 JV Amsterdam
Telephone: +31 6 5580 4938
Email: info@bodyfix.nl
Website: bodyfix.nl

2. Definitions

• Client: the person booking a treatment or purchasing a series of 5.
• Treatment: a 30, 60 or 90-minute session of connective tissue massage, lymphatic drainage or another BODYFIX treatment.
• Intake: a free 10-minute introduction in which we discuss which treatment suits you.
• Series of 5 (package): a prepaid package of 5 treatments of the same duration.
• Distance contract: a booking or purchase through our online booking system (bjootify.com), by phone, WhatsApp or email — without the client being physically present at our location.

3. Applicability

These terms and conditions apply to all agreements between BODYFIX and the client, whether booked at the salon, through our online booking system (bjootify.com), by phone, WhatsApp or email.

We publish our terms at bodyfix.nl/en/terms. By making an appointment or buying a series of 5, you agree to these terms (Article 6:230c of the Dutch Civil Code).

4. Services and prices

All prices include VAT. The intake is free.

• 30-minute treatment: €70 (single) | €325 for a series of 5
• 60-minute treatment: €140 (single) | €650 for a series of 5
• 90-minute treatment: €210 (single) | €975 for a series of 5
• Lymphatic drainage in the suit, 30 minutes: €45 (single) | €200 for a series of 5

For our treatments, the price depends on the duration, not the technique; only lymphatic drainage in the suit has its own price. Massage and lymphatic drainage combinations and all current prices are listed at Packages & prices. Price changes are announced on our website at least 14 days in advance. For a series already purchased, the price at the time of purchase applies.

5. Formation of the agreement

An agreement is formed when you confirm an appointment through our online booking system, by phone, WhatsApp or email, or when you pay for a series of 5.

6. Right of withdrawal (distance purchases)

If you book or purchase a treatment or series of 5 remotely (through our online booking system, by phone, WhatsApp or email), you have a cooling-off period of 14 calendar days after the agreement is formed. You may cancel without giving a reason.

Exception — performance during the cooling-off period: If you explicitly agree to the treatment taking place within the cooling-off period and acknowledge that you waive your right of withdrawal once the treatment has been fully performed, that right ends after performance. For partial performance, you pay proportionately for the part provided.

Treatments booked directly at the salon (without a distance contract) are not covered by the right of withdrawal.

To exercise your right of withdrawal, you can complete the model form below and send it to info@bodyfix.nl.

7. Intake and safety

The intake is free and takes 10 minutes. Booking one is your choice: you can also book a treatment directly, including for your first visit. During the intake, we discuss your wishes and health situation to decide together which treatment suits you.

Before your treatment, you must tell us relevant information about your health, even if you have not had an intake, including:

• Known conditions, injuries or operations
• Pregnancy or the postpartum period
• Use of blood thinners or other relevant medication
• Skin conditions or open wounds in the treatment area

If you do not provide relevant information and this leads to harm, BODYFIX accepts no liability for it.

8. Cancellation and no-show

You can cancel or reschedule an appointment free of charge up to 24 hours before the scheduled treatment. For cancellations within 24 hours or failure to attend without notice (no-show), the full treatment price is charged — including if you have a series of 5 (one treatment is then deducted from your series).

Reason: When an appointment is cancelled at short notice, it is almost impossible for us to fill the slot. The therapist is ready for you and the time cannot be recovered.

BODYFIX reserves the right to cancel an appointment due to circumstances beyond our control. No charge will apply and the treatment will be rescheduled as soon as possible.

9. Series of 5 (package)

• You buy a series of 5 at reception at Legmeerplein 7H. You then book the remaining appointments in your series yourself through the online booking system.
• A series of 5 is valid for 10 weeks from the date of the first treatment. If illness, pregnancy or an operation prevents you from attending temporarily, we can agree to extend your series.
• The series is personal and cannot be transferred unless we agree otherwise in writing.
• After the validity period, remaining treatments expire without a right to a refund or extension, unless they could not be used due to circumstances on our side.
• If you exercise your right of withdrawal (see Article 6), you will receive a refund for treatments not performed.

10. Payment

When you book a paid treatment through our online booking system, you pay online when booking. If the system asks for a deposit, you pay the balance at reception. A series of 5 and appointments made at reception, by phone or WhatsApp are paid for at reception at Legmeerplein 7H, by debit card or cash.

We provide an invoice on request, payable within 14 days of the invoice date. Statutory interest applies to late payment.

11. Code of conduct

We expect all clients to treat our therapists and others present respectfully. BODYFIX reserves the right to refuse or end treatment in the event of inappropriate behaviour, sexual misconduct or failure to comply with hygiene rules. In that case, the full session fee is charged.

12. Liability

BODYFIX is liable for direct damage resulting from an attributable failure on our part, up to the price of the treatment concerned.

BODYFIX is not liable for:

• Indirect damage, consequential loss or lost profits.
• Damage resulting from the client not providing health information or providing inaccurate health information.
• Damage to belongings brought into the salon.

Our treatments are not a medical diagnosis or therapy. BODYFIX is not a BIG-registered healthcare provider. For health concerns, we always advise you to consult a doctor or specialist.

13. Circumstances beyond our control

In circumstances beyond our control (therapist illness, emergencies or government measures), we may reschedule or cancel an appointment. We will inform you as soon as possible and arrange a new appointment. You are not entitled to compensation in such circumstances.

14. Complaints

You can submit a complaint about our services in writing via info@bodyfix.nl within 14 days of the treatment. We will respond within 14 working days.

If we cannot resolve the issue together, you may submit the dispute to the competent court (see Article 16).

15. Personal data

We process personal data in accordance with the General Data Protection Regulation (GDPR). Read our Privacy policy for more information about how we handle your data.

16. Applicable law and competent court

All agreements are governed by Dutch law. Disputes are submitted exclusively to the competent court in Amsterdam, without prejudice to the mandatory consumer protection in Article 6:236n of the Dutch Civil Code.

17. Changes

BODYFIX reserves the right to change these terms. Changes will be published on our website. For existing agreements, the terms applicable at the time of booking remain in effect.

18. Contact

BODYFIX
Legmeerplein 7H, 1058 NJ Amsterdam
Haarlemmermeerstraat 115H, 1058 JV Amsterdam
+31 6 5580 4938
info@bodyfix.nl

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